Privacy Policy

Last Updated: July 1, 2025

At AarogyaNest, we are committed to safeguarding your privacy and ensuring the security of your personal and sensitive information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you interact with our website (www.aarogyanest.in), mobile application, or services. By using our services, you consent to the practices described herein. This policy is inspired by industry standards and aligns with the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Scope and Applicability

This Privacy Policy applies to all users who access our website, mobile app, or services through any channel, including phone bookings or in-person inquiries. It does not apply to third-party websites linked from our platform; please review their respective privacy policies. For any concerns, contact us at care@aarogyanest.in or +91-XXX-XXX-XXXX.

2. Information We Collect

We collect information to provide and improve our home healthcare services. The types of information include:

• Personal Information: Name, address, email, phone number, date of birth, gender, and government-issued IDs (e.g., Aadhaar, PAN, with your consent for specific services).
• Sensitive Personal Data: Medical history, treatment records, prescriptions, and health conditions necessary for delivering healthcare services.
• Payment Information: Credit/debit card details, bank account information, and billing addresses for processing payments.
• Technical Information: IP address, browser type, operating system, device details, and session data (e.g., pages visited, time spent).
• User-Generated Content: Reviews, ratings, or feedback you provide on our platform.
• Communication Data: Information from emails, calls, or messages you send us.

3. How We Collect Information

We collect information through:

• Direct Interactions: When you register, book services, fill out forms, or contact us.
• Automated Technologies: Cookies, web beacons, and server logs to track usage and enhance user experience.
• Third Parties: Healthcare professionals, payment processors, or partners involved in service delivery.
• Mobile App Permissions: If using our app (once launched), we may request permissions for location, camera, or notifications to enhance functionality.

4. How We Use Your Information

Your information is used to:

• Facilitate service bookings, including scheduling nurses, doctors, or therapists.
• Process payments and issue invoices.
• Communicate service confirmations, reminders, or updates via SMS, email, WhatsApp, or calls.
• Personalize your experience and improve our services.
• Conduct surveys or feedback to enhance quality.
• Send promotional offers (with opt-out options).
• Detect and prevent fraud or unauthorized activities.
• Comply with legal and regulatory requirements, such as tax reporting or health record maintenance.

5. Sharing and Disclosure of Information

We may share your information with:

• Healthcare Professionals: Doctors, nurses, or therapists directly involved in your care.
• Service Providers: Third parties for payment processing, IT services, or data hosting, bound by confidentiality agreements.
• Business Partners: For co-branded services or insurance processing, with your consent.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.
• Group Companies: For internal operations, ensuring data protection measures are in place.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

6. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your data by emailing care@aarogyanest.in, though some data may be retained for legal or security purposes (e.g., fraud prevention).

7. Data Security

We implement robust technical and organizational measures, including:

• Encryption (e.g., TLS for payment transactions).
• Access controls to limit data access to authorized personnel.
• Regular security audits and updates.
• Secure disposal of data (e.g., shredding physical records, wiping digital data).

While we strive to protect your information, no internet-based system is 100% secure. We are not liable for breaches beyond our control.

8. Your Rights

Under the DPDP Act, you have the right to:

• Access: Obtain a copy of your personal data.
• Correction: Rectify inaccurate or incomplete data.
• Deletion: Request removal of your data, subject to legal obligations.
• Restriction: Limit processing of your data in certain cases.
• Objection: Object to processing for marketing or other purposes.
• Data Portability: Receive your data in a structured format.
• Withdraw Consent: Revoke consent by emailing care@aarogyanest.in, which may limit service access.

To exercise these rights, contact us at care@aarogyanest.in or +91-XXX-XXX-XXXX.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality (e.g., remembering preferences).
• Analyze usage patterns for site improvement.
• Deliver personalized content or ads.

You can manage cookies via browser settings, but disabling them may affect site functionality. For details, see our Cookie Policy (to be developed).

10. International Data Transfers

Your data is primarily processed in India. If transferred internationally (e.g., to cloud servers), we ensure compliance with applicable data protection laws and obtain your consent where required.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing information.

12. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian consent. If we inadvertently collect data from minors, we will delete it upon notification.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or to exercise your rights, contact:

• Email: care@aarogyanest.in
• Phone: +91-XXX-XXX-XXXX
• Address: [Your Address, Delhi NCR]

We aim to respond to all inquiries within 30 days.